Terms of Service

Cloud Care provides monthly cellular connectivity subscriptions for 5G hardware purchased from Cloud Care (for example, through our Amazon storefront). After purchase, you activate your device at cloudcarenetworks.com/activate or in the Cloud Care iOS app using the activation code included with your hardware, and you manage your service, plan, and billing at cloudcarenetworks.com/account. Connectivity is delivered over partner carrier networks, including the AT&T, T-Mobile, and Verizon networks.

You must create an account to activate and manage service. We authenticate accounts with one-time passcodes sent to your email address; you are responsible for maintaining access to that email address and for all activity that occurs under your account. You must provide accurate, current information and promptly update it if it changes. Notify us immediately at [email protected] if you suspect unauthorized use of your account.

• Subscriptions are billed monthly in advance through Stripe, our payment processor. You authorize us to charge your payment method on file for subscription fees and applicable taxes.
• There is no contract and no early-termination fee. You may cancel at any time from your account; cancellation takes effect at the end of your current billing period, and you retain service until then. Fees already paid are non-refundable except where required by law.
• Where a promotional period applies (for example, six months of included service with an eligible hardware purchase), the promotion’s terms will state its length and any conditions. When a promotional period ends, your subscription continues at the then-current plan rate unless you cancel.
• If a payment fails, we may retry the charge and notify you. We may suspend or terminate service for accounts with unpaid balances after reasonable notice.

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• Resell, sublicense, or commercially redistribute the connectivity service, or use it to provide service to third parties;
• Interfere with, disrupt, or attempt to gain unauthorized access to the Services, our systems, or carrier networks;
• Use the Services in a manner that degrades network performance for other users or violates the policies of our carrier partners.

We may suspend or terminate service for violations of this section.

Each plan includes a high-speed data allotment as described in the plan’s terms at the time of purchase. After you use your plan’s high-speed allotment in a billing period, data speeds may be reduced (throttled) for the remainder of the period in accordance with your plan’s terms. Actual speeds vary based on network conditions, location, device, and other factors, and no particular speed is guaranteed.

Hardware is sold separately (including through our Amazon storefront) and is subject to the terms of sale of the channel through which you purchased it. Hardware warranties are provided by the device manufacturer under the manufacturer’s warranty terms; Cloud Care does not provide a separate hardware warranty. These Terms govern the connectivity service, not the hardware itself.

The Services are offered in the United States only. Coverage and service quality depend on the carrier networks available in your location and are outside our control; coverage maps are estimates and do not guarantee service in any particular place. The Services are provided without any uptime or availability guarantee, and service may be interrupted for maintenance, network events, or reasons beyond our control. The Services are not a substitute for a primary emergency communications line.

You may cancel your subscription at any time as described in Section 3. We may suspend or terminate your access to the Services if you breach these Terms, fail to pay amounts due, or use the Services in a way that harms us, our carrier partners, or others, or where required by law or by a carrier partner. Upon termination, your right to use the connectivity service ends; sections of these Terms that by their nature should survive (including Sections 10 through 12) will survive.

We may modify plans, features, and pricing from time to time. If we make a change that materially reduces your plan or increases its price, we will notify you in advance, and you may cancel before the change takes effect.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUD CARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR AVAILABLE IN ANY PARTICULAR LOCATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUD CARE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in Delaware, and you consent to their jurisdiction, except where applicable law provides otherwise.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Services before the changes take effect. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the changes.

If you have questions about these Terms, contact us at:

Cloud Care LLC
254 Chapman Rd, Ste 208
Newark, DE 19702, United States
[email protected]