Return Policy

• Unopened devices in original, sealed packaging may be returned within 30 days of delivery for a full refund of the device price.
• Opened devices may be returned within 30 days for a refund less a 15% restocking fee, provided they are undamaged and include all original accessories and packaging.
• Devices that are damaged, missing components, or reported lost/stolen to a carrier are not eligible for return.
• Antennas, cables, and accessories follow the same 30-day unopened policy.

Email info@cloudcarenetworks.comwith your order number and the item you’d like to return. We’ll reply within one business day with a prepaid return label and instructions. Refunds are issued to your original payment method via Authorize.net within 5 business days of our warehouse receiving and inspecting the return.

• Plans are month-to-month — you can cancel anytime from your account or by contacting support, with no cancellation fee.
• Cancellation takes effect at the end of your current billing period; service continues until then. Monthly charges already billed are not prorated or refunded.
• If you return a device within 30 days and cancel its attached plan at the same time, we'll refund the first month's plan charge in full along with the device.

If a device arrives defective or fails within the manufacturer’s warranty period, contact us and we’ll coordinate a replacement or warranty service — the restocking fee never applies to defective items.

Cloud Care Networks
1530 E Dundee Rd STE 333, Palatine, IL 60074
Email: info@cloudcarenetworks.com
Phone: (224) 955-1644