Cloud Care Networks

Support

How can we help?

Talk to a real person, or sort it out yourself in a couple of clicks.

A Cloud Care support specialist on a call
Scanning the activation sticker inside a new hotspot's box

Activation

Online in about two minutes.

  1. 1

    Find your code

    It’s on the QR sticker or card that came with your device.

  2. 2

    Scan it

    Your phone camera opens the activation page. No sticker? Go to cloudcarenetworks.com/activate.

  3. 3

    Pick a plan and pay

    Month to month, no contract, no credit check. You’re connected.

Activate a device

Bought it with a plan? It’s already active.

For businesses

Running lines across sites and vehicles?

A router offline, a failover question, or a rollout to plan: call with your device models and line count and you’ll talk to someone who can act on it.

Reseller partner? Sign in to your portal or email partners@cloudcarenetworks.com.

A technician checking a branch router's status lights

FAQ

Quick answers.

Full details are in the return policy, shipping policy and terms.

My device came with a plan. Do I need to activate it?

No. When you buy a device with a plan, we provision it before it ships. It arrives activated and connects when you power it on.

What networks do Cloud Care plans run on?

Cloud Care plans run on major nationwide 5G and 4G LTE networks, with coverage across all 50 states. Unlimited Premium runs on T-Mobile with automatic failover to AT&T and Verizon, and includes 10GB of failover data.

Can I cancel any time?

Yes. Every plan is month to month with no contract and no cancellation fee. Cancel from your account or by contacting support; service continues to the end of your current billing period.

When am I billed?

Your first month is charged at checkout. After that, your plan renews automatically each month on the same date until you cancel.

Are taxes and fees included?

Plan prices don’t include taxes and regulatory fees, which vary by state and are calculated at checkout. There are no activation or line fees.

Can I return a device?

Unopened devices can be returned within 30 days of delivery for a full refund of the device price. Opened devices can be returned within 30 days, less a 15% restocking fee, if undamaged and complete. Return a device and cancel its plan within 30 days and we refund the first month’s plan charge too.