Shipping Policy

Every order ships free within the contiguous United States by Free 2-3 Day Shipping (ground service). We do not offer expedited, overnight or next-day delivery. We currently do not ship internationally or to freight forwarders.

• In-stock orders placed before 2:00 PM Central on a business day typically ship the same or next business day.
• Devices purchased with a connectivity plan are provisioned and activated before shipping — this can add up to one business day, and means your device works out of the box.
• Orders arrive in 2-3 business days after they ship. Delivery estimates are shown at checkout.
• Backordered items ship as soon as stock arrives; we'll email you with updates and you may cancel an unshipped backorder at any time for a full refund.

You’ll receive a tracking number by email as soon as your order ships. You can also view order status anytime from your account.

Please double-check your shipping address at checkout — we can’t reroute packages once they leave our warehouse. If a shipment is lost or arrives damaged, contact us within 7 days of the delivery estimate and we’ll make it right with a replacement or refund.

Cloud Care Networks
1530 E Dundee Rd STE 333, Palatine, IL 60074
Email: [email protected]
Phone: (224) 955-1644