Shipping Policy

Every device ships free within the contiguous United States. Expedited options, when available, are shown with their cost at checkout. We currently do not ship internationally or to freight forwarders.

• In-stock orders placed before 2:00 PM Central on a business day typically ship the same or next business day.
• Devices purchased with a connectivity plan are provisioned and activated before shipping — this can add up to one business day, and means your device works out of the box.
• Standard delivery takes 2–5 business days depending on destination. Delivery estimates are shown at checkout.
• Backordered items ship as soon as stock arrives; we'll email you with updates and you may cancel an unshipped backorder at any time for a full refund.

You’ll receive a tracking number by email as soon as your order ships. You can also view order status anytime from your account.

Please double-check your shipping address at checkout — we can’t reroute packages once they leave our warehouse. If a shipment is lost or arrives damaged, contact us within 7 days of the delivery estimate and we’ll make it right with a replacement or refund.

Cloud Care Networks
1530 E Dundee Rd STE 333, Palatine, IL 60074
Email: info@cloudcarenetworks.com
Phone: (224) 955-1644